We REQUIRE that all tenants submit repair requests in writing, with the fastest and best method being through the Resident Center.


Maintenance FAQ's

Important: View our Maintenance FAQs below
before submitting a service request.

New Accounts

If you don’t have a login, please “Sign Up” and follow the prompts.

Your login information will be emailed to you. Please use the email account we have on file for you and the rental property address.


Maintenance FAQs

Q: Try plunging your toilet first. If our maintenance staff respond to a call to unclog a toilet caused by a tenant you will be charged.

We Don’t Always Bill the Tenants for Clogged Pipes

For the most part, clogged pipes are considered a rental tenant’s responsibility; but there are occasional exceptions. It’s important for a rental tenant to understand is that as property managers we want tenants to pay for items that are considered associated with a tenant’s activities and for property owners to pay for those items associated with the property itself.

Meaning: when we send a 3rd party repair person to execute a repair, if the result of the visit leads us to believe the repair was not the required due to the current tenant’s activities; then we would not charge the tenant.

If we felt the clog was because of an issue with the property itself or if we felt it was a result of a previous tenant, then we would likely not bill the current tenant.

A: Prevention is certainly what’s required in a rental just as it is in any home; but clogged drains can happen.

If you have a slow or clogged drain, you are required to let us know immediately. Very small, inexpensive problems can quickly become very big, very expensive problems. A slow drain, that goes unreported can clog, cause a flood, damage drywall, create mold, ect.

We will send our vendor to come fix the problem and bill you the cost.

Our vendors are chosen because we feel they are the best solution. They tend to work fast, work well and tend to be the least expensive solution. A clogged drain caught in time doesn’t necessarily mean a a large bill.


 In the event an appointment is scheduled whereby the Landlord, a person acting on behalf of the Landlord, and/or a repairman is to meet You at the Premises or some other location and You fail to appear for the appointment within fifteen minutes of the scheduled time, then (and in addition to any other applicable fees) Tenant shall be charged a Missed Appointment Fee equal to $50.00 plus any amount charged by the repairman and/or the person acting on behalf of the Landlord, and is collectable as Rent.

A: If you did not give permission to enter we may have tried to contact you to set up a time, but have not been able to get in touch with you.

A: First we recommend that you try using TOMCAT Super Hold Glue Traps at Home Depot before requesting pest control

A: As seasons change ants like to migrate inside. Try More Options

TERRO Indoor Liquid Ant Killer Baits (6-Pack) at Home Depot

A: First check the circuit breaker. If it has been tripped reset it. Also some water heaters have a reset button. If you are able to reset the breaker or the water heater it may take a couple hours for the water heater to warm up again. If you are still have problems submit a maintenance request or contact our office.

If you did give permission, we may just be backed up with requests as we do address them on a priority basis in the order we receive them. If it has been more than 5 business days please call our office and we will check on the status.

A: Changing the battery in the smoke detector is a tenant responsibility. If you are unsure what kind of battery look inside the cover of the smoke detector, there is generally a battery description or number you can call. If you have replaced the battery and the smoke detector still does not work contact our office.

A: If you are just turning it on for the first time this winter, that is normal. Let it run for a short while and the smell should go away. If it persists after a reasonable amount of time contact our office.

A: Changing light bulbs of any kind is a tenant responsibility. If you are unsure of the size, type, etc of the light please contact our office and we will refer you to someone who can assist you.

Repair Requests

Please submit your maintenance requests by logging in to the Resident Center Portal!  Or through our Contact Page. If you’re experiencing an Emergency, call 864-416-7948. If your call is not an emergency you will be fined $35.00. This fine must be paid with your next monthly rental payment.

Tenant portal resources : Download the Real Property Tenant App.

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