Maintenance Request
If you're dealing with non-emergency situations such as:
The cooling or heating system has stopped working
Pest control
Experiencing plumbing related issues
Difficulties with the hot water system
Garage or door complications
Problems concerning the electrical system.
Report Emergency Issue
How do I know if it’s a Maintenance Emergency? Is water leaking uncontrollably?
Is there a gas leak?
Was there a fire?
Maintenance Emergency: A condition that causes injury, threatens your health, or causes serious property damage such as fire, broken gas line/leak, broken water line or flooding, or no heat.
Create an Account
Every Real Property Management tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access and provides useful features and information to maximize your rental experience. Call (888) 414-1988 for help with the online portal.
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FAQ
Frequently asked questions
We have put together some commonly asked questions.
What should I do about mice?
We highly recommend trying out TOMCAT Super Hold Glue Traps from Home Depot before considering the need for pest control services.
My toilet won't flush, what should I try?
Before contacting our maintenance staff to unclog a toilet caused by a tenant, we kindly suggest attempting to plunge it yourself. By doing so, you can save yourself from any potential charges that may be incurred for our staff's services.
I put in a maintenance request, why hasn't anyone come?
If you did not give permission to enter, we may have tried to contact you to set up a time, but have not been able to get in touch with you.
What should I do about ants?
As seasons change, ants like to migrate inside. Try More Options
TERRO Indoor Liquid Ant Killer Baits (6-Pack) At Home Depot
Missed Appointment Fee?
If you miss an appointment for the Landlord, their representative, or a repairman at the Premises or another location, within fifteen minutes of the scheduled time, you will be charged a Missed Appointment Fee of $50.00 plus any additional fees incurred, which will be collected as Rent in addition to any other applicable charges.
Your drain is clogged. Now What?
Try plunging your toilet first. If our maintenance staff respond to a call to unclog a toilet caused by a tenant you will be charged.
We Don’t Always Bill the Tenants for Clogged Pipes
For the most part, clogged pipes are considered a rental tenant’s responsibility; but there are occasional exceptions.
It’s important for a rental tenant to understand is that as property managers we want tenants to pay for items that are considered associated with a tenant’s activities and for property owners to pay for those items associated with the property itself.
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